ArchiTech IT

Course information

Siebel CRM delivers transactional, analytical, and engagement features to manage all customer-facing operations.

Overview:
Siebel CRM (Customer Relationship Management) is a software program that helps a company with their CRM processes. It boasts customer order management, contact management, and other data management features. It is the part of the Oracle family and runs as a standalone program. Sales professionals are able to use Siebel applications to manage accounts and opportunities and review information about products, prices and competitors in the Market.
Training Objectives of SIEBEL CRM:
The Main Objectives of the Siebel CRM is to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. It also offers extensive business analytics, and it can be deployed on premise or as a Web-based, on-demand solution. Installation in it is very simple, ArchiTech IT or it can be extensively involved for larger deployments. Various Businesses Segments can choose from a broad portfolio of applications and components to support every customer facing business need.
Target Students / Prerequisites:
Students must be Familiar with Web based and client/server applications and Development. Students must be aware on Relational Database Concepts.
Foundations
Introducing Siebel Applications
Implementing Siebel Applications
Using the Siebel Client
Working with Data in the User Interface
Architecture and Installation
Exploring the Siebel Architecture
How Clients Access Seibel Data
Installing Siebel software
Introducing Server Administration
Server configuration and Management
Security
Securing Siebel Implementations
Controlling Access to views
Controlling Access to Customer Data
Creating the Company Structure
Controlling Access to Master Data
Authenticating Users
Exploring Siebel Applications
Understanding object Definitions behind a Siebel Applications
Understanding Siebel Tools to Examine Object Definitions
Understanding the Siebel Data Model
Understanding Business Components
Understanding Party Business Components
Understanding Business Objects
Configuration
The Configuration Process
Managing Object Definitions
Editing and Compiling Object Definitions
Understanding the Physical User Interface
Configuring Applets
Configuring Applications, Screens and Views
Configuring Drilldowns
Configuring Business Components and Fields
Creating business Components and Fields
Configuring Pick Lists
Configuring Multi-Value groups
Extending the Seibel Database
Exploring Integration Strategies
Enterprise Integration Manager
Exploring Integration Strategies
Introducing Enterpriser Integration Manager
Data Mapping
Invoking Enterprise Integration Manager
Enterprise Integration Manager Consideration
Workflow manager
Understanding Siebel Event models
Using Siebel State Model
Introducing Siebel Workflow
Deploying Workflow Processes
Invoking Workflow Processes
Understanding Interactive and Long-Running Flows
Assignments manager
Introducing Assignment Manager
Creating Sales Assignment Rules
Assignment Manager Configuration
Deploying Assignment Manager
Deployment
Performance Considerations
Migrating from Development to Test
Using Siebel Remote to Support Mobile clients
Administering Siebel Remote
Actuate Reports
Introduction about reports Architecture of report server
Simple reports
Master-child reports
Parameterized reports
e-Script
Browser script
Server script
Applet level
BC level
Application and Business services level
eRoadmap methodology
Definition stage
Discovery stage
Design stage
Configure stage
Implement
Deploy stage
Introduction to Siebel EAI
Introduction to Siebel EAI
Introduction to Siebel Testing
Introduction to Siebel Testing
Career Guidance
Career Guidance