ArchiTech IT

Course information

SAP Customer service is a highly integrated process module which involves a strong integration of SAP PM, SD, MM, FICO and PS.  The scenarios supported in this module includes Pre-sales scenario for services, Sales scenario for services/spares, Post sales and special scenarios such as warranty claim processing, Intercompany scenarios.

Means with which customer notifications are created and managed in the areas of Plant Maintenance and Customer Service.

Day 1- Overview on Customer Service
Master data
Organizational Data
Day 2 – Master data
CS Integration with other Modules
Day 3 – Overview on List of Process in SAP CS
In- house Repair
Repair – at- Site
Replace Data
Third party Repair
Day 4 – In-house Repair process
Day 5 – In-house Repair Process
Day 6 – In-house Repair Process
Day 7 – In-house Repair Process
Day 8 – Repair – at – Site
Day 9 – Repair – at – Site
Day 10 – Repair – at – Site
Day 11 – Repair – at – Site
Day 12 – Annual Maintenance Contract
Day 13 – Annual Maintenance Contract
Day 14 – Annual Maintenance Contract
Day 15 – Annual Maintenance Contract
Day 16 – Annual Maintenance Contract
Day 17 – Annual Maintenance Contract
Day 18 – Third Party Repair
Day 19 – Reports & Tables
Day 20 – Discussion on Open Topics and Glance